Do classes start on time?

Yes. We pride ourselves on starting and ending classes on time so every class flows smoothly. 

When can I enter the studio?

The studio opens 15 minutes before class begins. 

Do I need to register before class?

Yes. Please reserve your class through our online scheduler so instructors can prepare appropriately. 

What about equipment cleanup?

Please wipe down your bike, rower, and surrounding area after class — it keeps the space safe and welcoming for everyone. 

What if I’m sick?

If you’re not feeling well, please stay home and reschedule.

Can I leave my belongings at the studio?

No — please take all of your items with you when you leave. The studio is not responsible for lost or stolen items. 

What’s the cancellation policy?

The cancellation window is 8 hours before class.

• If you have an unlimited membership and cancel late or no-show, a $10 fee may apply.

• If you have a series package, you will be charged for the class if you cancel late or don’t show.

  At class start time, open spots may go to wait-list clients if you are late. 

What about ClassPass clients?

ClassPass is a third-party platform. We don’t control their fee structure, and ClassPass credits are non-refundable by the studio. 

How does inclement weather affect classes?

We do our best to run classes regardless of weather. Please check the online scheduler for any last-minute changes. 

Should I silence my phone?

Yes — once class begins, stay focused and courteous to others. A break from phones makes workouts more effective for everyone. 

Qualified customers may be eligible to use HSA or FSA funds for memberships and classes through Truemed. Eligibility is determined through a short assessment with Truemed.

How do I check if I’m eligible?
Click the button below to complete Truemed’s eligibility questionnaire and learn whether your membership or classes qualify for HSA/FSA reimbursement.

Check HSA/FSA Eligibility >

Yes — they can be used interchangeably. 

Yes! Instructors offer pacing tips and modifications. First-timers should plan to arrive 10–15 minutes early.

Rowing is a low-impact, full-body strength-endurance workout that engages nearly every major muscle group while boosting cardiovascular fitness and caloric burn.

It’s a rowing machine that uses water resistance to simulate on-water rowing, offering a smooth, natural feel and excellent calorie burn.

Create an online profile and book through the scheduler — this saves time and guarantees your spot.

These classes are challenging. New exercisers are encouraged to start with Ride+TRX, Ride+Strength, Row 45, or an AIS stretch class and transition gradually.

AIS uses short, targeted holds to improve flexibility, circulation, and range of motion — great for recovery and mobility.  

Your online scheduler shows studio ride (green entry door) vs studio row (blue entry door). Rooms are clearly marked.

Moisture-wicking athletic gear is best. Cycling shoes are optional; regular athletic shoes work for rowing and stretch classes. Bring a towel and water bottle.

The studio does not offer childcare. Younger kids must be accompanied by an adult; ages 16-19 may participate independently. Recommended minimum age is 13.

Totally. Ask an instructor for a quick demo before or after class — 5 minutes makes a big difference.

Yes — strength training improves lean body mass and overall performance. Cardio is great; combining it with strength yields better results.

We offer structured, inspiring group workouts with coaching and community energy — a different experience from traditional gyms.